Vol. 20 / 2025 – International Conference on Virtual Learning
The training on business process reengineering and its application in the service sector
Anita STOYANOVA, Emil DELINOV, Daniela OROZOVA
The paper presents an approach for optimizing the teaching of Business Process Reengineering (BPR). It describes the authors' experience on how some features of electronic collaboration platforms can be applied for this purpose. BPR is typically regarded as a useful tool for industrial companies. The students are given an example of how, with appropriate modifications, its capabilities can be tested in the services sector. A specific case of business process reengineering in an IT services company is provided, as the students studying the course come from IT specialties. Students are assigned tasks to develop individual and group BPR projects in the services sector, applying this less familiar and less commonly used method. They need to use electronic platforms of their choice to structure the content and present the results to their peers.
Keywords:
IT Services,
Reengineering,
Virtual Platform for Collaboration,
Virtual Platform,
Business Process Reengineering
CITE THIS PAPER AS:
Anita STOYANOVA,
Emil DELINOV,
Daniela OROZOVA,
"The training on business process reengineering and its application in the service sector",
International Conference on Virtual Learning,
ISSN 2971-9291, ISSN-L 1844-8933,
vol. 20,
pp. 191-202,
2025.
https://doi.org/10.58503/icvl-v20y202516