Vol. 18 / 2023 – International Conference on Virtual Learning

Empowering education: learning from crises to achieve resilient education in Romania

Salem BADAWI, Ella Magdalena CIUPERCĂ


Online learning is regarded as a solution that mitigates the risks posed by unexpected events and enhances the education system's resilience to diverse types of crises. Existing studies examining online education systems tend to focus either solely on the educational process or solely on technology. A gap exists for studies that adopt the service system approach, concentrating on both human and technological aspects, and aligning with the value co-creation process. In this paper, we employ the Service-Dominant logic approach to perceive the education system as a comprehensive service system encom-passing humans, technology, and the value co-creation process. As such, we posit that a thorough understanding of the service context and the impact of unexpected events such as wars or pandemics on the value-creation process stands as the cornerstone for a resilient education service. While this study centres on the context of the pandemic within Romania, it significantly enhances our comprehension of the subject matter. Future empirical research endeavors may broaden the scope of the study to encompass diverse contexts.

value-creation, Education service resilience, Distance learning, Service-Dominant logic approach

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Salem BADAWI, Ella Magdalena CIUPERCĂ, "Empowering education: learning from crises to achieve resilient education in Romania", International Conference on Virtual Learning, ISSN 2971-9291, ISSN-L 1844-8933, vol. 18, pp. 104-112, 2023. https://doi.org/10.58503/icvl-v18y202308